Introduction
Cash4Gold-UK.com (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website (https://cash4gold-uk.com), request a postage pack, submit items, or otherwise interact with us. We comply with UK Data Protection Act 2018 and the UK GDPR requirements[1][2].
Information We Collect
We may collect and process the following types of personal information:
- Name, postal address, email, and phone number
- Payment information (e.g., bank details, PayPal address, or cheque address)
- Details about the items you send us (purity, weight, description)
- Order and transaction details
- Communications with us (email, phone)
- Technical usage information (IP address, browser type, analytics/cookies)
Personal data is primarily collected when you:
- Order a free padded and tamperproof postage pack via our website
- Communicate with us by phone or email
- Complete and return the form enclosed with your pack
- Browse our site (see Cookies section)
How We Use Your Information
We use your personal information to:
- Process your request for a postage pack and ship it to you promptly
- Track and insure your package via Royal Mail Special Delivery
- Value your precious metal items securely and make you an offer based on live market rates
- Communicate status updates throughout the process
- Make payment by your chosen method (bank transfer, PayPal, cheque) within 24 hours of your acceptance
- Comply with legal and regulatory obligations (e.g., HMRC regulations)
- Prevent fraud and ensure the security of transactions
- For marketing (if you have opted in)
Personal data is retained only as long as necessary to fulfil these purposes or as required by applicable law (typically up to 7 years for transactional records).
Sharing and Security of Information
We only share your data with:
- Service providers strictly necessary to fulfil your request (e.g., Royal Mail for postal logistics, payment processors for payouts)
- Law enforcement or regulators as required by law
We do not sell or rent your personal information to third parties. Appropriate security measures, including encrypted storage, tamper-proof packaging, monitoring, and internal access controls are in place to protect your information. If a data breach affecting your rights occurs, we will promptly notify you and the Information Commissioner’s Office, as required by law.
Cookies and Analytics
Our website uses essential cookies for site functionality and analytical cookies (e.g., Google Analytics) to understand and improve user experience. You can manage cookie preferences in your browser or opt out via our website banner. For more information, consult our separate Cookies Policy.
Your Rights
At any time, you have the right to:
- Access the personal data we hold about you
- Correct any inaccuracies in your data
- Request deletion or restriction of your data (subject to statutory retention requirements)
- Object to our processing of your personal data
- Withdraw consent for marketing at any time
To exercise your rights, please contact us at: info@cash4gold-uk.com
Changes to This Policy
This privacy policy may be updated from time to time. The most current version will always be displayed on our website. Substantial changes will be notified via email or website banner if appropriate.
Contact
To exercise your privacy rights, make a data subject access request, or for any questions about privacy, please email: info@cash4gold-uk.com
Or write to: Cash4Gold-UK, [insert registered postal address here].
Governing Law
This Privacy Policy is governed by the laws of England and Wales.
Last updated: November 27, 2025
References
[1] UK Government. (2018). Data Protection Act 2018. https://www.gov.uk/data-protection
[2] Information Commissioner’s Office (ICO). (2024). Guide to the UK General Data Protection Regulation (UK GDPR). https://ico.org.uk/for-organisations/uk-gdpr-guidance/
[3] Cash4Gold-UK. Service information as described on: https://cash4gold-uk.com
